Frequently Asked Questions

  1. What makes Pure Fragrances incense sticks unique?
    Our incense sticks are 100% charcoal-free, handcrafted using premium ingredients, and follow IFRA guidelines for a safe, clean burn.
  2. How do I store incense sticks?
    Store them in a cool, dry place, away from sunlight to preserve their fragrance.
  3. What is your return and refund policy?
    We accept returns for defective or damaged products within 7 days. Contact [email protected] for assistance.
  4. Can I cancel my order?
    Cancellations are accepted within 24 hours of placing the order.
  5. How long does shipping take?
    Domestic shipping typically takes 5-7 business days. Tracking details will be provided upon dispatch.
  6. Do you ship internationally?
    Yes, we offer international shipping for export and wholesale orders. Email us at [email protected] for details.
  7. How do I contact customer care?
    Reach us via email at [email protected] or call us at 0172-5047311 for product or order-related inquiries.
  8. Are the products safe for daily use?
    Yes, all our products meet IFRA standards, ensuring they are safe for regular use.
  9. Can I return a product if I don’t like the fragrance?
    Returns are accepted only for defective or damaged products, not based on personal fragrance preferences.
  10. Do you offer combo packs?
    Yes, we have 3+1 combo packs available at various price points—₹15, ₹25, and ₹60.
  11. How can I place a wholesale order?
    For wholesale inquiries, please email us at [email protected] to discuss pricing and options.
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