Refund Policy
At Pure Fragrances Asia Agarbatti, we are committed to providing high-quality fragrance products. We take utmost care in the manufacturing, packaging, and shipping processes to ensure that our products reach you in perfect condition.
No Returns, Refunds, or Cancellations
All Sales Are Final
Due to the nature of incense and fragrance products, all sales made through our website are final. We do not offer returns, refunds, or exchanges once the product has been delivered.
No Cancellations
Once an order has been placed, it cannot be canceled or modified. We request customers to carefully review their order details before completing the purchase.
Damaged or Defective Products
If you receive a damaged or defective product, please contact us within 48 hours of delivery.
To process your request, we require:
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Clear photographs of the damaged product
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Photographs of the outer packaging
After reviewing the issue, and if the product is found to be damaged or defective, we may, at our sole discretion:
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Arrange a replacement, OR
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Issue a refund to the original payment method
Please note that refunds (if approved) will be processed within 5–7 business days.
Shipping charges (if applicable) are non-refundable.
This is the only situation in which a replacement or refund may be considered.
Contact Us
If you have any questions regarding this Refund Policy or need to report a damaged or defective product, please contact us:
Pure Fragrances Asia Agarbatti
Khewat Num. 218/247, Haripur Hindua Road,
Village Sundran, Derabassi,
SAS Nagar, Punjab 140507
Email: info@purefragasia.in
Phone: 9875932153
